// Service reminders & reviews //

Turn one-off jobs into customers for life

Automated service reminders, maintenance renewals and review requests that keep your diary full in the quiet months, and your reputation growing all year round.

Wall-mounted split aircon unit showing 22 degrees
// The problem //

Your best leads are customers you've already served

Every aircon you've installed needs servicing. Every geyser you've replaced will need attention again. Those customers already trust you, yet most never hear from you again.

Without a reminder, they wait until something breaks, and then they call whoever pops up first on Google.

A simple, well-timed reminder brings them back to you, smooths out seasonal peaks and turns the quiet months into booked maintenance work.

Service due: 12 months since installMar
Reminder sent with booking linkMar 1
Booked: annual serviceMar 2
Job done: review requestMar 9
New 5-star reviewMar 9
// What we build //

Everything included

Built, connected and maintained by us, around the tools you already use.

Annual service reminders

Customers are reminded when a service is due, with a link to book.

Maintenance contract renewals

Contracts renew on time, with reminders before they lapse.

Fill quiet periods

Run reminder campaigns in slower months to keep the team busy.

Google review requests

A one-tap review request after every job, at the moment customers are happiest.

Fair and policy-safe

Every customer gets the same request, in line with Google's review policies.

Repeat revenue reporting

See how much work comes from returning customers each month.

// How it works //

Designed to go live quickly

It all starts with a free growth audit, so you see the value before anything is built.

Find your installed base

We gather past jobs and installs from your records to see who's due for what.

Design the reminders

We write reminders and review requests in your voice and agree timing per service.

Launch and track

Reminders go out automatically and you see repeat bookings in your monthly report.

Air-conditioning outdoor units mounted neatly on a white wall
// What changes //

What you can expect

  • Past customers coming back for services and maintenance
  • Steadier work through the quieter months
  • More Google reviews, building trust with new customers
  • Maintenance contracts that renew instead of lapsing
  • Clear monthly numbers on repeat work and reviews

Before we start, we agree which of these matter most to you, and that's what we measure and report on.

// FAQ //

Common questions

Straight answers. If yours isn't here, ask us during your free audit.

I don't have neat records of past jobs. Is that a problem?

Not at all. We can work from invoices, spreadsheets, job software or even your WhatsApp history to build a usable customer list.

Does this work for plumbing as well as aircon?

Yes. Geyser checks, maintenance plans and annual inspections work just as well as aircon services.

How often will customers be contacted?

Only when it's genuinely useful, like when a service is due or a contract is ending. Customers can opt out at any time.

Let's find the money your business is leaving on the table.

Book a free 30-minute growth audit. We'll map how your enquiries, bookings and follow-ups really flow, and show you exactly where the biggest wins are.

Free. No obligation. You keep the map either way.