// Reviews & reactivation //

Turn happy patients into your best marketing

More five-star Google reviews from the patients who love you, and a steady stream of lapsed patients coming back, all on autopilot.

Woman smiling with healthy white teeth
// The problem //

Your reputation is earned in the chair and won on Google

When someone searches for a dentist near them, the practices with more recent, positive reviews look like the safer choice, and often appear higher on the map.

Happy patients are often willing to leave a review. They just aren't asked at the right moment, in a way that takes ten seconds.

Meanwhile your patient list holds hundreds of people who haven't been in for a year or more. They haven't left; they've just drifted. A thoughtful message is often all it takes.

New Google review
"The team were so gentle, and booking on WhatsApp was easy."Posted after a visit
Reactivation: 14 patients bookedThis month
// What we build //

Everything included

Built, connected and maintained by us, around the tools you already use.

Review requests at the right moment

A friendly message after the visit with a one-tap link to your Google profile.

Fair and policy-safe

Every patient gets the same request. Anyone with a concern can also reach your team directly.

Lapsed patient reactivation

Patients overdue by 12 months or more get a personal invitation to come back.

Review reply drafts

Suggested, on-brand replies to new reviews for your team to approve and post.

Google Business Profile care

Keep your hours, services and photos accurate where patients search.

Reputation reporting

Track review count, rating and reactivated patients month by month.

// How it works //

Designed to go live quickly

It all starts with a free growth audit, so you see the value before anything is built.

Find your opportunity

We look at your review profile and how many patients have lapsed, and estimate what reactivation is worth.

Write and set up

We write review and reactivation messages in your voice and connect them to your visit data.

Grow every month

Requests and invitations go out automatically, and you see the results in your monthly report.

Calm dental treatment room with artwork on the wall
// What changes //

What you can expect

  • A steady flow of fresh, genuine Google reviews
  • Concerns raised directly with your team, so you can respond quickly
  • Lapsed patients coming back without cold calling
  • A stronger local profile when people search for a dentist near them
  • Clear monthly numbers you can track

Before we start, we agree which of these matter most to you, and that's what we measure and report on.

// FAQ //

Common questions

Straight answers. If yours isn't here, ask us during your free audit.

Is it allowed to ask patients for reviews?

Asking patients for honest feedback is generally fine, but healthcare has extra rules. We never offer incentives or filter who can post, we follow Google's review policies, and we'll check the approach against the HPCSA's ethical rules on advertising with you before anything goes live.

Will reactivation messages feel like spam?

We keep them personal, infrequent and easy to opt out of. We also only contact patients who've given consent to be contacted.

How quickly do reviews start coming in?

Requests start going to patients as soon as the system is live, so new reviews can begin arriving soon after.

Let's find the money your business is leaving on the table.

Book a free 30-minute growth audit. We'll map how your enquiries, bookings and follow-ups really flow, and show you exactly where the biggest wins are.

Free. No obligation. You keep the map either way.