Questions owners ask us

No. It takes over the repetitive parts of the job, like after-hours enquiries, confirmations, reminders and follow-ups, so your team can focus on the people in front of them. Anything sensitive or complicated is handed to a person, with the full conversation attached.

Not at all. We build around the tools you already use, such as WhatsApp, email, your calendar and your booking or job software. Once it's live, we look after it.

Simply: a once-off setup fee to build and connect your systems, then a monthly retainer that covers hosting, monitoring, support and ongoing improvements.

After your free audit you get a fixed, written quote for both, so you know exactly what you'll pay before any work starts.

We aim to have your first automations live within a few weeks of approving your quote. Simple ones, like missed-call replies and appointment reminders, start working from the day they're switched on.

We design every system with POPIA in mind: we only use the information the job needs, work with reputable providers and build in opt-outs for messages. During your audit we'll show you exactly what is stored and where.

No. We're based in Stellenbosch and work with businesses across South Africa. Almost everything we do happens remotely, so distance isn't a barrier.

In most cases, yes. We connect to your existing practice software, calendar and communication tools wherever they allow it. Where a direct connection isn't possible, we use secure exports or a simple shared calendar. We'll confirm exactly how during your audit.

Yes, and we recommend it. The assistant introduces itself, keeps a warm, professional tone that matches your practice, and hands over to a team member whenever a patient asks for a person or the question needs clinical judgement.

It can answer the common questions you approve, such as which medical aid schemes you work with, your consultation fee or your parking. Anything specific to a patient's cover is passed to your front desk.

The assistant recognises urgent language like severe pain, swelling or trauma, and immediately alerts your team or shares your emergency number, depending on the rules you set.

Health information is special personal information, so we design for the least data possible, keep it with reputable providers and give patients a clear way to opt out of messages. We'll walk you through the full data flow before anything goes live.

Yes. Aircon, HVAC and plumbing businesses share the same challenge: you're on the tools when the phone rings. The systems we build work for call-outs, installs, maintenance and geyser jobs alike.

We connect with the tools you already run on, whether that's job-management software, Google Calendar, a spreadsheet or WhatsApp groups. If it holds your jobs and customers, we can usually work with it.

You decide the rules. Urgent words like burst, leak or no hot water can trigger an immediate alert to whoever is on call, so emergencies reach a person in seconds.

Only the prices you approve, like your call-out fee or a starting price for a standard service. It never makes up a quote. Anything that needs a site visit is booked as a site visit.

That's often where it helps most. When you're the person doing the work and the person answering the phone, every missed call is a missed job. Automation covers the phone while you're busy.

A 30-minute call where we map how enquiries, bookings and follow-ups flow through your business, followed by a short written summary: the gaps we found, a Rand estimate for each and the three automations we'd prioritise. It's yours to keep.

A once-off setup fee to design, build and connect your systems, then a monthly retainer to keep them running and improving. Both are confirmed in a fixed, written quote after your audit, so you know the full cost before any work starts.

Hosting and running costs for your automations, monitoring so we spot problems before you do, fixes and support, regular improvements and a monthly report showing what your systems recovered. Bigger new builds are quoted separately, so there are never surprise charges.

How many automations we build, how many tools we connect them to and how much your team needs to be involved. We usually recommend starting with one or two high-value automations and adding more once those are paying their way.

You do. Every workflow, account and piece of data is set up in your name or handed over to you. If you ever stop working with us, everything stays with your business.